Terms of Business
These terms explain what you can expect from MyChair, and what we expect from you, when you use the app or website.
MyChair is a brand operated by Copper Flame Ltd, company number 10500975, registered at 152 Mosslands Drive, Wallasey, Wirral, CH44 2EF ("MyChair", "we", "us", or "our").
By downloading, accessing, or using the MyChair app or website, you agree to be bound by these terms of business. If you do not agree with any part of these terms, please do not use the app or website.
MyChair is a booking and appointment-management platform for hairdressers, barbers, beauty therapists, nail techs, and other beauty professionals, and for the clients who book with them. MyChair also operates a directory that helps clients search for and get in touch with professionals who use the platform.
MyChair is not a salon or beauty business and does not itself provide any hair, beauty, or grooming services. Appointments are arranged and delivered directly between the professional and the client, and the professional is solely responsible for the services provided.
To use certain features you must create an account and provide accurate, current information. You are responsible for keeping your login details secure and for all activity that happens under your account.
Professionals must be old enough to lawfully operate a business in their country and must hold any licence, insurance, or qualification required for the services they offer.
Professionals are responsible for holding the appropriate qualifications, certifications, and insurance required to provide hair, beauty, or grooming services in their jurisdiction, and for maintaining appropriate hygiene, health and safety standards, including patch tests and allergy checks where relevant to a treatment.
MyChair does not verify or guarantee the qualifications, conduct, or availability of any professional listed on the platform. Clients should carry out their own checks before booking an appointment with a professional.
The professional search feature helps you find hairdressers, barbers, beauty therapists and nail techs who may cover your area. Results are provided for convenience and do not guarantee that a professional has availability, covers your exact postcode, or will accept a booking.
Any appointment, booking, or payment arrangement made after finding a professional through MyChair is a matter between you and that professional. MyChair is not a party to that arrangement and is not responsible for the services delivered.
Certain professional plans are offered free of charge (including a free trial period), while other plans require a recurring subscription fee, as shown on our pricing page from time to time.
Paid subscriptions are billed through the relevant app store (Apple App Store or Google Play) and are subject to that store's payment terms. Subscriptions renew automatically unless cancelled before the renewal date through your app store account settings.
Individual professionals set their own cancellation, no-show, and deposit policies for appointments booked through MyChair. Please check the relevant professional's policy before booking, and contact them directly to cancel or change an appointment.
You agree not to misuse the app or website, including by attempting to gain unauthorised access to any account or system, uploading unlawful or misleading content, impersonating another person or business, or using the service for any purpose other than booking or managing hair and beauty appointments.
The MyChair app, website, branding, and underlying software are owned by or licensed to Copper Flame Ltd and are protected by copyright and other intellectual property laws. You may not copy, modify, or distribute any part of the service without our prior written consent.
To the fullest extent permitted by law, MyChair is not liable for the quality, safety, or outcome of any hair, beauty, or grooming service, for the conduct of any professional or client, or for any loss arising from your use of, or inability to use, the app or website.
Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.
We may suspend or terminate your access to the app or website if we reasonably believe you have breached these terms, misused the service, or put other users at risk. You may stop using the app or website, or delete your account, at any time.
We may update these terms from time to time to reflect changes to our service or legal obligations. Continued use of the app or website after an update means you accept the revised terms. The latest version will always appear on this page.
These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these terms, contact us at info@copperflame.co.uk or call 01513 456814.
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