Terms and Conditions

MyChair is operated by Copper Flame Ltd (company number 10500975), 152 Mosslands Drive, Wallasey, Wirral, CH44 2EF. In these terms, “we”, “us” and “MyChair” mean Copper Flame Ltd, and “you” means the person using the app or this website.

By creating an account, booking an appointment or otherwise using MyChair, you accept these terms. If you do not accept them, please do not use the service.

1. What MyChair does

MyChair is a booking platform. We connect clients with local hair and beauty professionals and provide the tools to arrange, pay for and track appointments. Three things follow from that, and they matter:

• Professionals are independent. Each professional on MyChair is a self-employed professional, not our employee. Your appointment contract is with the professional; we provide the platform you arrange it through.
• We provide the platform, not the treatment. We do not carry out the services you book, and we do not guarantee the results of any haircut, treatment or other service.
• Prices are set by professionals. Appointment prices shown in the app are the professional’s own. They can change, and the price confirmed at the point of booking is the one that applies.

2. Your account

You need an account to book appointments. You must be at least 16 years old to create an account. You must give accurate details and keep them up to date.

Keep your login details to yourself. You are responsible for what happens on your account, so tell us straight away if you think someone else has access to it.

3. Booking appointments

When you request an appointment, the booking is confirmed once the professional accepts it and you see it in the app. Until then, the slot is not held for you.

Please arrive on time for your appointment: time lost at the start cannot usually be added to the end, because professionals often book back to back.

4. Payment

How you pay for an appointment is shown when you book — either through the app or directly with your professional. Where you pay through the app, payments are handled by our payment provider and we do not store your full card details.

Where you buy a package or block of appointments up front, it is for use with the professional you bought it from and does not transfer to another professional.

5. Cancellations and refunds

You can cancel an appointment in the app. Cancel at least 48 hours before it starts and the appointment is refunded in full. Cancel inside 48 hours and the professional may charge for the appointment, because the slot is unlikely to be filled at short notice.

If a professional cancels on you, you are always refunded in full — and we will help you find another professional for the same slot where we can.

Refunds go back to the payment method you used, normally within five working days. Nothing in this section affects your legal rights as a consumer.

6. Behaviour during appointments

Please treat your professional and their premises with respect, tell them about any allergies, skin conditions or medical conditions that may affect your treatment, and follow their reasonable safety and aftercare advice.

A professional may end an appointment immediately, without a refund, if they reasonably believe it is not safe to continue, or if you behave abusively.

7. Your data

We handle your personal data as set out in our privacy policy. In short: we use it to run your bookings, share what your professional needs to look after you, and keep the service secure. We do not sell it.

You can ask us to delete your account at any time, in the app or by emailing us.

8. Our responsibility to you

We take reasonable care to keep MyChair available and working, but we cannot promise it will never be unavailable or free of faults.

We are responsible for loss you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that is not foreseeable, or for the conduct of a professional during an appointment, which is a matter between you and them. We never limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.

9. Suspending or closing an account

We may suspend or close your account if you break these terms, if you behave abusively towards a professional or our staff, or if we are required to by law. Where we can, we will tell you why first and give you a chance to put things right.

10. Changes to these terms

We may update these terms — for example when we add features or when the law changes. If a change affects you materially, we will tell you in the app or by email before it takes effect. Continuing to use MyChair after that means you accept the updated terms.

11. Law and disputes

These terms are governed by the law of England and Wales, and disputes can be brought in the courts of England and Wales. If something has gone wrong, please contact us first — most things are sorted out quickly that way.

12. Contact us

Phone

01513 456814

Email

info@copperflame.co.uk

Post

Copper Flame Ltd, 152 Mosslands Drive, Wallasey, Wirral, CH44 2EF