Privacy Policy

Copper Flame Ltd (company number 10500975), 152 Mosslands Drive, Wallasey, Wirral, CH44 2EF, is the data controller for the personal information described in this policy. In plain terms: we decide how your information is used, and we are responsible for looking after it.

This policy covers the MyChair app and this website. It sits alongside our terms and conditions.

1. What we collect

We collect the following, and nothing we do not need:

• Account details. Your name, email address, phone number, postcode and date of birth, plus any extra details you choose to add.
• Appointment and client-record data. The appointments you book, and the notes, preferences and treatment history your professional records for each visit.
• Payment information. What you paid, when, and for which appointment. Card details go straight to our payment provider — we never see or store your full card number.
• Device and usage data. Your IP address, device type, app version and the pages or screens you use, so we can fix faults and see what needs improving.
• Location, only if you allow it. We use it to show professionals near you. You can search by postcode instead, and you can turn the permission off in your device settings at any time.

2. Why we use it, and on what basis

Data protection law requires us to have a lawful basis for each use. Ours are:

To run your bookings

Performance of our contract with you — we cannot arrange an appointment without it.

To take payment

Performance of our contract, and our legal obligation to keep accounting records.

To keep the service safe and working

Our legitimate interest in preventing fraud and abuse and in fixing faults.

To improve MyChair

Our legitimate interest in understanding how the app is used.

To send marketing emails

Your consent, which you can withdraw at any time using the unsubscribe link.

3. Who we share it with

Your professional sees what they need in order to look after you: your name, contact details, appointment history and client notes. They are a separate data controller for their own records.

We also use suppliers who process data on our behalf — payment processing, app hosting, email delivery and error reporting. They act on our instructions and cannot use your data for their own purposes. We share data with anyone else only where the law requires it.

We do not sell your personal information, and we never pass it to advertisers.

4. How long we keep it

We keep your account and appointment records while your account is open, and for six years after your last appointment, because HMRC requires us to retain payment records for that long. Device and usage data is kept for a shorter period. When a retention period ends, we delete the data or anonymise it so it can no longer identify you.

5. Where it is stored

Your data is stored on servers in the UK or the European Economic Area. If any supplier needs to process it elsewhere, we put the safeguards required by UK data protection law in place first, such as the UK International Data Transfer Addendum.

6. Your rights

You can ask us to give you a copy of your data, correct it, delete it, restrict or object to how we use it, or send it to another provider. You can also withdraw any consent you have given. There is no charge, and we will respond within one month.

To exercise any of these, email us at info@copperflame.co.uk. You can delete your account yourself in the app at any time, or ask us to do it for you.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk. We would rather you came to us first, so we can put it right.

7. Cookies

This website uses cookies that are necessary for it to work, and analytics cookies that help us see which pages are useful. Analytics cookies are set only if you accept them, and you can change your mind at any time by clearing them in your browser.

8. Younger clients

Most MyChair users are 17 or over. If you are under 18, please check with a parent or guardian before creating an account. We do not knowingly collect data from anyone under 16.

9. Changes to this policy

We update this policy when what we do with data changes. If a change matters to you, we will tell you in the app or by email before it takes effect, and the date at the top of this page will always show the current version.

10. Contact us

Phone

01513 456814

Email

info@copperflame.co.uk

Post

Copper Flame Ltd, 152 Mosslands Drive, Wallasey, Wirral, CH44 2EF